FAQ
Payment Methods
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover, JCB, UnionPay), PayPal, Shop Pay, Apple Pay, and Google Pay. All transactions are secured with SSL encryption.
Shipping & Delivery
Where do you ship?
We ship worldwide to over 100 countries.
How long does delivery take?
Orders typically process within 48 hours and arrive in:
Standard Shipping: 4–8 business days
How do I track my order?
A tracking number will be emailed once your order ships. Use it on the carrier’s website (e.g., USPS, DHL) for real-time updates.
Do you cover customs fees?
We cover the fees in most cased. If any charges apply, they’ll be minimal and handled by your local customs office.
Order Changes & Cancellations
Can I modify or cancel my order?
Contact us immediately at info@meowgicbase.com. We’ll accommodate requests if your order hasn’t entered production/shipping.
What if my item is damaged or defective?
Email info@meowgicbase.com within 7 days with:
- Order number
- Photos of the issue
We’ll replace or refund your item promptly.
Returns & Exchanges
What’s your return policy?
We offer a 30-day hassle-free return policy for unused, undamaged items in original packaging. Exclusions apply to:
- Custom-made products
- Items marked “Final Sale”
Initiate returns via info@meowgicbase.com. Return shipping costs are the customer’s responsibility unless the item is defective.
Sustainability
Are your products eco-friendly?
Yes. We prioritize:
- Biodegradable faux fur and recycled materials
- Plastic-free, recyclable packaging
- Ethical manufacturing partners
Customer Support
How do I contact you?
Email info@meowgicbase.com 24/7. Our team responds within 12 hours. For urgent issues, mention “URGENT” in your subject line.
Product & Inventory
Do you restock sold-out items?
Popular items restock frequently. Sign up for “Restock Alerts” on product pages or follow us on [@MeowgicBase](social link) for updates.
Do you offer gift wrapping?
Yes! Add Gift Wrap Service ($5) at checkout. Includes:
- Premium velvet pouch
- Customizable gift message